Legal

Cancellation and refund policy

Cancel free before dispatch, return most items within 7 days, and get your money back within 5–7 working days.

Cancelling before dispatch

Free, no questions asked. Open your orders, or email us with your order number. If you already paid online, the full amount including shipping is refunded.

Cancelling after dispatch

Once the parcel is out for delivery we cannot recall it. Refuse it at the door, or accept it and raise a return. For prepaid orders refused at the door, we refund the item value; the original shipping charge is not refunded.

Returns: the 7-day window

Tell us within 7 days of delivery if an item is wrong, damaged, defective, missing from the parcel, or not as described. Send a photo and your order number and we arrange free pickup, then replace or refund.

What we cannot take back

  • Innerwear and lingerie — hygiene rules, unless the item was faulty or wrong.
  • Worn, washed or altered items.
  • Items without their original packaging, tags, seals or free gifts.
  • Products damaged by misuse after delivery.
  • Anything reported after 7 days from delivery.

Change of mind, including a size that doesn’t fit, is fine within the same 7 days if the item is unworn and unwashed with its tags on — return shipping is deducted in that case.

How to raise a return

  1. Email safazonemartpvtltd@gmail.com or WhatsApp +91 93306 36663, with your order number and a photo.
  2. We confirm within 24 hours and book a pickup, usually within 2 working days.
  3. Once the item reaches us and passes a quick check, we release the refund.

How long refunds take

  • UPI, card, net banking: 5–7 working days back to the source account.
  • Cash on delivery: bank transfer within 5–7 working days. We will ask for account number and IFSC.
  • Failed or duplicate payments: auto-reversed by your bank, usually 5–7 working days. Send us the transaction reference if it takes longer.

We start the refund within 48 hours of approving the return. The wait after that is your bank’s processing time, which we cannot speed up.

Charges on refunds

  • Our mistake — wrong, damaged, defective or missing item: full refund, nothing deducted.
  • Change of mind: return shipping is deducted from the refund.
  • The cash-on-delivery handling fee is not refundable once the order has been dispatched.

Still not resolved?

Write to us at safazonemartpvtltd@gmail.com and mark it “escalation”. We acknowledge within 48 hours and resolve within 30 days.