Frequently asked questions

Ordering and delivery

Where do you deliver?

All over India. Kolkata gets same or next-day delivery; the rest of West Bengal 1–3 days, East India and metros 2–5 days, and the rest of the country 4–7 days. Hill and North-East pincodes take a little longer.

What does shipping cost?

It depends on your pincode and order value. Enter your pincode at the top of the page, on any product page, or at checkout to see the exact charge — you always see it before you pay. Delivery times by region are on shipping and delivery.

Do you offer cash on delivery?

Yes, available in most pincodes; any handling fee or order limit is shown at checkout. You can pay the delivery agent in cash or by UPI at the door.

How do I track my order?

Open your orders any time. We also email tracking details the moment the parcel leaves us.

Can I change or cancel after ordering?

Cancel free any time before dispatch, from your orders page. To change an address or item, message us fast — once it is dispatched we cannot recall it.

Payments and invoices

What payment methods do you take?

UPI, debit and credit cards, net banking, and cash on delivery. Online payments go through our payment provider’s secure page — we never see or store your card or UPI details.

Do I get a GST invoice?

Yes, on every order. It is available under your orders as soon as the order is confirmed. All prices on the site are inclusive of GST.

My payment failed but money was deducted.

Banks auto-reverse failed payments, usually within 5–7 working days. If it has been longer, send us the transaction reference and we will chase it with the provider.

Returns and refunds

What is your return window?

7 days from delivery for anything wrong, damaged, defective or not as described. Unworn, unwashed items with their tags on can also go back within 7 days if you change your mind or the size doesn’t fit — return shipping is deducted then.

What cannot be returned?

Innerwear and lingerie, for hygiene reasons, and anything worn, washed or altered — unless it was faulty or wrong. Full detail on cancellations and refunds.

How long does a refund take?

We release it within 48 hours of approving the return. It then takes 5–7 working days to show up — back to your original payment method, or by bank transfer for cash-on-delivery orders.

Account

Do I need an account to buy?

Yes. It takes a few seconds and means your orders, addresses, invoices and tracking are all in one place.

I forgot my password.

Use forgot password and we will email you a reset link.

Other

Do you take bulk or wholesale orders?

Yes — offices, shops, events and housing societies. Email safazonemartpvtltd@gmail.com with what you need and quantities, and we will quote.

Something is still not right.

Call or WhatsApp +91 93306 36663, 9 am – 9 pm. If it stays unresolved, email safazonemartpvtltd@gmail.com marked “escalation” and we will come back within 48 hours.